Refund policy
Learning Events
Cancellations and Refunds
All cancellation/refund requests must be received in writing by email to ZERO TO THREE (ZTT) at least thirty (30) days before the event start date. Refund requests will be processed within 30 days after the request is received. No refunds will be made within 30 days of the event start date. All sales within 30 days of an event are final.
Transfers
Registrations may be transferred to an identical event in the future, or to another person. Transfers to future events must be received by email to ZTT at least 30 days before the original event’s start date. If transferring to another person, the original registrant should submit a transfer notice at least one (1) business day prior to the event start date. It should include the name of the person to whom the registration is being transferred along with the phone number and email of the substitute.
Send cancellation / refund / transfer related correspondence to learnsupport@zerotothree.org
Products
Order Cancellations
Orders may be canceled before they are processed or shipped. To request a cancellation, please contact our Customer Support team as soon as possible at bookstore@zerotothree.org. Once an order has been shipped, it can no longer be canceled and will be subject to the return policy outlined below.
Returns and Refunds – Physical Products
Physical products may be returned within 30 days of delivery. Items must be unused, unread, and in their original condition. Return shipping costs are the responsibility of the customer unless the return is due to an error or damaged item. Refunds will be issued to the original form of payment after the returned item is received and inspected. Original shipping charges are non‑refundable.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery. Include your order number and photos of the damaged item. We will provide a replacement or a full refund, including applicable shipping costs.
Digital Products and Downloadable Content
Due to the nature of digital products, all digital sales are final. Digital books, PDFs, and other downloadable content are non‑refundable once accessed or downloaded, unless there is a technical issue that prevents access. If you experience technical difficulties, please contact Customer Support for assistance.
Membership Refunds
Membership fees are non‑refundable once payment has been processed. This includes cases where membership benefits, digital resources, or discounted pricing have already been accessed.
Refunds will only be considered in cases of duplicate charges, billing errors, and/or technical issues that prevent access to membership benefits and cannot be resolved
Approved exceptions will be refunded to the original form of payment.
Refund Processing
Approved refunds are processed within 7–10 business days. Processing times may vary depending on your financial institution. You will receive an email confirmation once your refund has been issued.
Contact Us
If you have questions about this policy, or need help with an order, please contact:
Customer Support
Email: bookstore@zerotothree.org
Website: www.zerotothree.org
ZERO TO THREE reserves the right to update or modify this policy at any time without prior notice. Changes will be posted on our website.